Reporting-Central customers that maintain an active Annual Enhancement plan enjoy technical support and software updates.
Technical Support is provided Monday through Friday between 9:00 AM EST and 5:00 PM EST. If assistance is required outside of normal business hours, special arrangements can be made.
Understanding and interpreting the data provided by The Closer is not considered Technical Support. If assistance is needed with review and/or analysis of the reporting information provided by The Closer, customers are encouraged to review the User Guide and contact their partner. Reporting-Central does provide highly specialized services for expedited reconciliation efforts at $ 175 per hour.
When contacting support via e-mail, please include:
- screen shot of error/notification
- situational details
- product version (Help > About)
These details will expedite resolution
Reporting-Central uses the following tools:
Let us know if other methods are preferred.